- If the Device Lock feature is enabled, how many times can I change the default vendor key?
One time.
- Can a Device Lock role be exchanged with other roles?
No.
- Once the Device Lock feature is enabled, can I disable it?
No.
- Once the Device Lock feature is enabled, can I downgrade the firmware to older versions?
No.
- How do I restore the switch to Non-Device-Locking mode?
Contact Volktek at support@volktek.com with the following details:
- Contact Person
- Company Name
- Switch Model
- MAC
- Serial No.
- Distributor - What is Device Lock feature?
Device Lock is a customized feature designed to lock the switch to a particular network. By enabling the device lock feature, the switch is locked to function only on the configured network. This feature significantly reduces device thefts at the last-mile.
- Why do I lose switch connection after I upgrade to Device-Lock firmware?
It is necessary to have consistent links and authentications between SLAVE and MASTER in different deployment scenarios. Please contact our technical support team if you encounter such problem at support@volktek.com.
- What are the roles and benefits of the Device-Lock feature?
Roles of the Device-Lock feature:
- Master: Master is the authenticator which processes authentication request from SLAVE devices so that all ports are ready for port forwarding.
- Master-Slave: This is a hybrid role. It sends authentication requests to the master device through uplink ports. Once it is authenticated, it will open downlink ports for the SLAVE device to become authenticated.
- Slave: Slave is supplicant which gets authenticated together with the master device through specified uplink ports. Before a successful authentication, all downlinks are blocked, and no services are possible.
Benefits:
- Lock the switch to a specific network
- Switch will not function in any networks other than its configured network
- Reduces device thefts at the last mile